The first step towards achieving Your consumer centricity goals
Avoid the pitfalls and leapfrog the competition
The 2025 Consumer Centricity Report delivers in-depth insights, industry benchmarks, and strategic takeaways to help you assess where your company stands today - and what it takes to lead tomorrow.
This report is designed for B2C business leaders who want to move beyond consumer-first rhetoric and drive real business impact.
What’s inside:
34 pages of research-backed insights and data from our December 2024 B2C employee survey
A deep dive into each of the Customer Centricity Pillars
Breakdowns by industry, leadership level, and company size where applicable
A Fashion & Luxury Spotlight analyzing industry-specific challenges
Actionable Food for Thought sections to help you assess your own organization
WHO IT’s FOR:
CEOs & C-Suite Management shaping company-wide strategy
CX Leaders seeking to gain cross-functional buy-in and demonstrate the business impact of consumer centricity.
CHROs driving culture and cross-functional alignment
Any Executives navigating changing consumer expectations