Doing better for Consumers - and business.

We help brands do better for their consumers and themselves by embedding consumer centricity at the core of their strategy, operations, data, and culture.

Choose us to Move Beyond Marginal Gains

Chasing "digital transformation" or "omnichannel strategy" puts tools ahead of goals. We flip it, centering your consumer in every decision. When you build from the consumer up, you can’t lose.

Experience

This isn’t our first rodeo. 

Any business transformation or step change is an enormous task that falls short of expectations 70% of the time.  Being guided by people who have been there and done that gives you a leg up. 

We are able to pull from a pool of professionals from around the world to ensure just the right team for your (ad)venture.

Value

You get more bang for your buck.

No unnecessary tech spend. No armies of consultants.

Just experienced talent that might be out of reach for many HR budgets.

We make it possible to tap into a wealth of knowledge and experience as needed.  This keeps your HR budgets lean while allowing you to fulfill your growth potential.

Focus

We won’t get distracted.

Carrying out an important change as a stretch project on top of the day-to-day work is sure to derail any endeavor. 

We stay true to our point of focus: the consumer.  And that means you will, too, by keeping up with your transformation plans.

Our Approach to Business is Just as Human as Yours Should Be.

Every decision we make is guided by five principles that shape our approach, our work, and our impact.

Simple, Not Simplistic.

We make our strategies clear, practical, and easy to act on. No confusion. No fluff.

Transformative, Not Trendy.

We don’t chase shiny objects. We create meaningful, lasting change.

Reliable, But Adaptable.

We have a proven process, but we flex where it matters most.

Focused, Not Fragmented.

We’re specialists, not generalists, and we’re committed to the work that matters most.

Smart, But Not Easy.

We push ourselves and our clients to aim higher, but we’ll always make the path forward clear.

Challenging the status quo

  • Illustration representing MLR Consumer&Commerce's mission to enhance consumer and business relationships through consumer-centric strategies.

    Mission

    MLR Consumer&Commerce is on a mission to help brands do better for their consumers and themselves.

    We challenge conventional approaches to ensure that consumer centricity is not just a buzzword but a foundational strategy that drives real business outcomes. Through client engagements or simply sharing our knowledge, we help bring your consumer to life, building the strategy and operations needed to embed consumer focus into your organization’s fabric.

    The result?

    Meaningful connections that foster loyalty and sustainable business growth.

  • Team of professionals collaborating to challenge conventional business approaches, embodying MLR Consumer&Commerce's commitment to transformative strategies.

    Purpose

    Our purpose is to cut through the complexity that frustrates consumers and employees alike. We achieve this by pushing boundaries, fostering real collaboration, and bringing the human element back into business.

    Through these efforts, we create consumer experiences that genuinely connect, making business as rewarding as it should be - for everyone involved.

Discover How We Help Companies Like Yours.

Learn More About Our Services.